Shipping & Returns

Last Updated: July 2026 Thank you for shopping with ELENORM. This page explains how we ship, how long delivery takes, and how returns work. Our goal is to make every order feel simple, safe, and reassuring. 1. Delivery Coverage We deliver to every district across Bangladesh through trusted courier partners, including Pathao. 2. Delivery Times Please allow the following delivery windows from the day your order is confirmed: * Inside Dhaka: 4–5 business days. * Outside Dhaka: 5–7 business days. Delivery may occasionally take longer due to weather, courier operations, or public holidays. We plan generous windows so your order arrives without stress. 3. Shipping Charges * Inside Dhaka: ৳70 * Outside Dhaka: ৳130 The exact shipping fee is calculated automatically at checkout based on your delivery address. 4. Order Processing * Orders are usually processed within 1 business day of confirmation. * You will receive order confirmation, shipping, and delivery updates by email, and — if enabled — through in-app and push notifications. * Cash on Delivery (COD) orders may be verified by phone before dispatch. Please make sure your phone number is reachable. 5. Tracking Your Order Once your order is dispatched, you can track it from your account under "Orders" or through the tracking link in your shipping notification email. 6. Delivery Attempts and Failed Deliveries Our courier partners typically attempt delivery up to two times. If delivery fails because of an incorrect address, an unreachable phone number, or repeated refusal to accept the parcel, the order may be returned to us. In such cases, re-shipping charges may apply. 7. Returns Policy — What Can Be Returned To keep things simple and honest, ELENORM's return policy is intentionally narrow. Only two categories of items are eligible for return: * Damaged, defective, or incorrect items: any product that arrives damaged, faulty, or different from what you ordered. * Non-custom regular products: standard catalogue items that have not been personalised or custom-designed, provided they are unused, unworn, unwashed, and returned in original condition with tags and packaging intact. All other items — including custom-designed and personalised products — are final sale and cannot be returned, exchanged, or refunded. 8. 48-Hour Return Window Return requests must be submitted within 48 hours of delivery. Requests made after 48 hours cannot be accepted, regardless of the reason. To request a return, contact support@elenormbd.shop or submit a request from your order page with: * Your order number. * Clear photos of the product and packaging (required for damaged, defective, or incorrect items). * A short description of the issue. Once approved, we will guide you through the next steps. 9. Refunds Once your return is received and inspected: * Refunds for bKash or Nagad payments are sent back to the original number within 5–7 business days. * For Cash on Delivery orders, refunds are sent to a bKash or Nagad number that you provide. * Shipping charges are non-refundable, except where the return is due to our error (damaged, defective, or incorrect items). 10. Cancellations You may cancel an order before it is dispatched by contacting us as soon as possible. Once the order has been handed over to the courier, cancellation is no longer possible. 11. Consumer Rights Nothing in this policy affects your rights under the Consumer Rights Protection Act, 2009 of Bangladesh, or any other applicable law. 12. Contact Us For any shipping, delivery, or return questions: Email: support@elenormbd.shop Website: www.elenormbd.shop