Privacy Policy
Last Updated: 31 July 2026
At ELENORM, your privacy matters. This Privacy Policy explains what information we can actually see and access when you shop with us, how we use it, who we share it with, and the choices you have. By using our website, you agree to the practices described below.
1. Who We Are
ELENORM is a Bangladesh-based men's apparel brand operating at elenormbd.shop. Any reference to "we", "us", or "our" refers to ELENORM as the data controller of the information you share with us.
2. Information We Collect
We only list information that is actually sent to us and visible to our staff. If we cannot see it, we do not list it here.
When you place an order (as a guest or signed in), we collect:
* Contact details: name, email address, phone number.
* Shipping details: delivery address, city, zone, and area (including the courier city/zone/area you select at checkout).
* Order details: items purchased, size and colour, quantities, order notes, and any custom design files you upload.
* Payment details: your chosen payment method (Cash on Delivery, bKash, or Nagad) and, for bKash and Nagad, the Transaction ID you submit. We do not receive or store card numbers.
When you create an account, we additionally collect:
* Account details: your email, password (stored only as an encrypted hash — never in readable form), an optional username, and, if you sign in with Google, the basic profile information Google shares with us (name, email, profile picture).
* Your past orders linked to your account email.
When you contact us or opt in to messages, we collect:
* Support conversations: messages you send us through the support chat, email, or social channels. Chats are linked to your account (or, for guests, to your browser session) so a returning customer continues the same conversation instead of starting over.
* Notification preferences: the channels (email, in-app, push) you choose to receive updates on, and — if you allow browser notifications — the push subscription your browser issues to us.
* Newsletter signups: your email address, if you subscribe. A newsletter opt-in is pre-selected at checkout; you can uncheck it before placing your order, and you can unsubscribe later at any time.
* Back-in-stock alerts: the email address and product you ask us to notify you about.
* Reviews: your rating, review text, and any photos you submit, together with the name shown alongside them.
When you use the website, our servers automatically receive:
* Technical details: IP address, approximate location derived from that IP address, device type, browser, and pages visited, used for security, fraud prevention, and reliability.
* Error and performance data: automatic error reports and basic performance metrics, so we can fix problems.
* Checkout activity: if you enter your contact details at checkout but do not complete the order, we may keep those details so we can send you a single reminder with a link back to your cart. You can opt out of this reminder at checkout or unsubscribe from the reminder email.
3. Stored Only on Your Device (Not Collected by Us)
Some information stays entirely on your device and is not sent to our servers. We cannot see, read, or export it:
* Your shopping cart contents (until you place an order or enter your details at checkout).
* Your wishlist.
* Your recently viewed items.
* Cookie and consent preferences.
* Sign-in tokens used by your browser to keep you logged in.
Clearing your browser storage removes this data. It is under your control, not ours.
4. Automated Customer Support
Our support chat answers common questions using an AI assistant. Your messages, and the order or product details needed to answer them, are sent to our AI service providers purely to generate a reply — they are not used by us to train public models. You can ask to speak to a person at any time, and our support team can read the conversation in order to help you. Please do not share passwords, full payment credentials, or other sensitive information in chat.
5. How We Use Your Information
We use the information we collect to:
* Process, ship, and deliver your orders.
* Send order confirmations, shipping updates, and delivery notifications.
* Provide customer support and respond to your questions.
* Send you back-in-stock alerts, review invitations, and cart reminders where you have asked for them or have not opted out.
* Prevent fraud, verify payments, assess order risk, and secure our platform.
* Improve our products, website, and services.
* Send marketing messages only when you have opted in, and only through the channels you selected in your notification preferences.
6. Who We Share Information With
We never sell your personal information. We share it only with trusted partners who help us run the business:
* Courier partners (such as Pathao) to deliver your order.
* Payment providers (bKash, Nagad) to verify transactions.
* Email providers for order, marketing, and support communication.
* AI service providers that power the support assistant.
* Hosting, storage, analytics, and infrastructure providers that keep the website running, including the cloud object storage used for product and upload files.
These partners are only allowed to use your information for the specific service they provide to us. Some of them process data outside Bangladesh; where that happens, we choose providers that apply recognised security standards.
7. Cookies and Similar Technologies
We use cookies and similar technologies to keep you signed in, remember your preferences, understand how the site is used, and personalise your experience. Where analytics or marketing tools are enabled, they run according to the choice you make in our cookie banner. Most cookies are stored in your browser and can be cleared or disabled at any time from your browser settings. Some parts of the website may not work as expected without them.
8. Data Retention
We keep order records for as long as required by Bangladesh tax and consumer protection laws. Account information is kept as long as your account is active. Support conversations, abandoned-cart records, technical logs, and error reports are kept only for as long as they are useful for support, security, and reliability, and are then removed. You may request deletion of your account and associated data at any time by contacting us.
9. Your Rights
You have the right to:
* Access the personal information we hold about you.
* Correct information that is inaccurate or incomplete.
* Request deletion of your account and personal data, subject to legal record-keeping requirements.
* Opt out of marketing messages at any time through your notification preferences or the unsubscribe link in our emails.
* Turn off browser push notifications at any time from your browser or device settings.
To exercise any of these rights, email us at support@elenormbd.shop.
10. Security
We use encryption in transit (HTTPS), strict database access rules, role-based staff permissions, audit logging of administrative actions, and regular security reviews to protect your information. No system is perfectly secure, so we encourage you to use a strong password and to sign out on shared devices.
11. Children's Privacy
ELENORM is intended for customers 18 years and older. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date at the top.
13. Contact Us
If you have any questions or concerns about your privacy, please reach out:
Email: support@elenormbd.shop
Website: www.elenormbd.shop